Resettlement Worker – Bank Staff

Newcastle  |  Resettlement

Job Title: Resettlement Worker – Bank Staff
Accountable to: Team Leader / Resettlement Manager
Salary: £10.77 - £11.31 per hour
Hours: Various (the service operates between 8am and 5pm Monday to Friday, but actual working hours will be determined by the needs of the service)
Leave: 30 days holiday per annum plus bank holidays (currently 8 per year). This is pro-rated for any employees working less than 37.5 hours per week
Event: Shelter Careers Event Northumbria (28th June, 10am - 2pm, Shelter Newcastle Office)


Shelter have an exciting opportunity for Resettlement Workers - Bank Staff to join their Northumbria teams. They are holding a Careers Event this June to give candidates a unique opportunity to come along, meet staff, ask questions and kick-start the application process.


About the Role

Bank Resettlement Workers will be required to deliver a professional, impartial pragmatic and outcome focussed resettlement service to referred offenders across Northumbria, both in community and custodial settings.

This will involve delivering interventions in accommodation, and finance, benefit and debt. Working closely with Northumbria CRC and other operational partners, to ensure that all identified needs are met appropriately and effectively. 

The successful applicants will be called upon to cover annual leave, sickness and gaps in recruitment. In return you can expect to be included in full team meetings and mandatory training to ensure ongoing development and communication.

Resettlement Workers will be responsible for:

  • Completion of initial needs and risk assessments for each offender
  • Completion of agreed housing, finance and debt interventions.
  • Coordination of employment and ‘other pathway’ interventions by managing referrals to appropriate providers.
  • Ensuring case details are entered onto the agreed Case Management systems (such as OASys, CRC systems and Shelter recording tool) accurately and punctually.


Some CRC and HMP locations are difficult to reach with the use of Public Transport. It is therefore preferable for candidates to have a full driver’s license and access to a vehicle with relevant insurance


About Shelter

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Our expert advice and services are available through our website, helpline and face-to-face centres throughout England and Scotland. This, in turn, informs our campaigning for new laws, policies, and solutions. Tackling the root causes of bad housing means people can find and keep a home in a place where they can thrive.


Transforming Rehabilitation Contracts

As part of Transforming Rehabilitation Shelter has been contracted to deliver housing, finance and debt advice in prisons and the community in a number of Contract Package Areas (CPAs). The services consist of Resettlement Teams based both in the community and prisons delivering advice and support to service users. This involves close working with both the prison and Community Rehabilitation Company (CRCs) staff to create an effective and efficient resettlement planning process for each offender that comes into contact with the service.

The Northumbria staff team consists of a Resettlement Manager, Team Leader, Resettlement Workers, Mentoring Officers and Administrators.

The service works closely with a wealth of other agencies and workers, including CRC staff, prison officers, statutory and voluntary agencies.

All Shelter services are client focused and aim to empower clients to make decisions and take action for themselves, by providing legal advice, referrals and signposting, advocacy and practical support. All staff are expected to be highly knowledgeable.


About the Team

This position will be working within the TR Through the Gate Team in Northumbria, this could be in custody or the community depending on need.

The function of the team is deliver an integrated resettlement service, including, but not limited to, the following:

  • Deliver housing, finance and debt interventions via group and one to one appointments.
  • Coordinate referrals to appropriate agencies to deliver additional pathway interventions.
  • Complete pre-release planning, including review of agreed interventions, actioning any outstanding areas of concern and preparation for release.

To apply, please follow the job board application instructions to submit your CV. You will then be sent an email directing you to the about event attendance.

Contract Type
Part Time, Shelter
£10.77 - £11.31 per hour
Expiry Date
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