Our Approach

Our approach in custody and for those on community sentences focuses on:

  • assessing risks and needs and establishing a personalised action plan
  • building high-quality relationships with our service users and partners
  • recruiting volunteer mentors to support our work, including peer mentoring for people with convictions
  • working closely with Community Rehabilitation Companies (CRCs), National Probation Service, Police and other criminal justice and resettlement agencies.

 

In a survey of service users across our South West Through The Gate work:

  • 87% were overall satisfied with the support they received.
  • service users said their Case Managers helped them to feel confident about their release.
  • service users said their Case Managers helped them realise that change is possible.